Anders Ohlund

Hi! 
We have a setup where groups of agents are organized in private groups to separate access to their respective tickets. However, we have a workflow where an agent (in private group A, B) can re-assign a ticket to another private group (C) via a macro. 

The drawback is that private group A,B don't have access to the ticket after re-assigning it. 

How would this ideally be solved for the initial group to still have access while assigning it to another private group?

Thanks!