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William Carr's Avatar

William Carr

Incorporación 18 nov 2024

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Última actividad 30 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de William Carr

William Carr hizo un comentario,

ComentarioHow to troubleshoot issues with live chat

Hey, 

Question on this topic. We use a 3rd part chatbot. We seem to have URL information for most chats, but some are blank and show as “Direct traffic”. The majority of the missing ones are from Safari and previous IOS versions. Could this be caused by “Do not track” or any cookie settings from users? Or any other theories on why the data might be missing or shielded?  

Ver comentario · Publicado 30 ene 2025 · William Carr

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Are we able to change what is displayed in the time filter to include the dates of the range? New vs. Legacy

 

Ver comentario · Publicado 21 ene 2025 · William Carr

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William Carr hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 this is also problem with members on my teams. 

Ver comentario · Publicado 27 dic 2024 · William Carr

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I'm also having the same problem as Heros. The PDF and PNG are both massively shrunk when sent through the schedule. Is the old feature to resize the font gone in the new builder?

Web :

PDF/PNG:

 

 

 

 

Ver comentario · Publicado 11 dic 2024 · William Carr

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William Carr hizo un comentario,

ComentarioTicket automation and collaboration

I understand that tags are not currently an attribute for filtering, but will this feature be available in the future?

Ver comentario · Publicado 18 nov 2024 · William Carr

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