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Émilie LE NOAY's Avatar

Émilie LE NOAY

Incorporación 29 nov 2023

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Última actividad 30 nov 2023

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Última actividad de Émilie LE NOAY

Émilie LE NOAY hizo un comentario,

ComentarioTicket management
Agent guide

Hi there ! Let's assume I have 2 tickets to merge. 
Ticket A has been reopened and I need to merge it into ticket B.
Ticket 1 already received a satisfaction from the requester.
Will this satisfaction remain or will it be deleted and replaced by satisfaction of ticket B (if the requester answers the satisfaction survey when I close it). 
Thanks in advance ! 

Ver comentario · Publicado 29 nov 2023 · Émilie LE NOAY

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