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Jéssica G. Bigon's Avatar

Jéssica G. Bigon

Incorporación 26 oct 2023

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Última actividad 30 oct 2024

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Última actividad de Jéssica G. Bigon

Jéssica G. Bigon hizo un comentario,

ComentarioTicket basics

Isn't it possible to use this for automation?

Ver comentario · Publicado 30 oct 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

I'd like to add my vote to this topic!

Ver comentario · Publicado 23 oct 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

ComentarioGuia do agente

Essas configurações são limitadas a um tipo específico de plano? Não as encontro.

Ver comentario · Publicado 03 oct 2024 · Jéssica G. Bigon

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Jéssica G. Bigon creó una publicación,

Publicación Q&A - Chat, messaging, and widgets

I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?

Publicado 17 jul 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

Comentario de la comunidad Português do Brasil Comunidade

João Figueiredo  não é algo que os clientes sempre respondem, mas uma opção é na mensagem de transferência para agente, você deixar as perguntas que gostaria que ele respondessem, do tipo “Um agente já vai te atender, mas enquanto isso me informe XXXX…”

Ver comentario · Publicado 17 jul 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Tim Barrett  could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again.  But if so, can the primary ticket be serviced by the agent?
Thank you

Ver comentario · Publicado 16 jul 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

ComentarioMeasuring success

Hi 

I would like to know how to use the funnel to show the percentage of surveys offered x surveys answered without using the total number of tickets.
When I try to delete this attribute, it does not allow me to calculate the percentage.

Currently, the funnel model calculates the percentage of respondents based on the total sample of tickets, which is not a correct visibility of the return rate, the ideal would be to calculate it based on the total offered.

Ver comentario · Publicado 03 jul 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hello Athos Alves De Souza  thank you so much for the answer.
I verified that it is already active and, in fact, an object called Zendesk Labs Notification Template was (automatically) created the day I installed the app.
When viewing the records of this object, it shows a template that I had used in Meta templates previously.
Do you know what it could be?
The issue of synchronizing the app in the instance has not changed yet.
 

Ver comentario · Publicado 19 jun 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

ComentarioUsing Built by Zendesk apps

I did the configuration yesterday, but so far it remains as "in sync". Has anyone gone through this? Should I do something different?

Ver comentario · Publicado 18 jun 2024 · Jéssica G. Bigon

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Jéssica G. Bigon hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello James

Thank you for the comment, but it's not working.

The system limit only input a new phone number without area code, but there's no no impediment to placing it without +country code.

Furthermore, the problem was identified the first time when completely adding the phone number. The duplication was generated with the same phone number and format.

Ver comentario · Publicado 22 ene 2024 · Jéssica G. Bigon

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