Zacharias

Hello,

When a customer send as an email from his personal email address to our email address that triggers Zendesk to open a ticket they receive the automatic email saying that a ticket was created and with the number of the case.

When i am forwarding an email or send an email from our workspace domain to our email address that triggers Zendesk to open a ticket i don't receive the automatic email saying that a ticket was created and with the number of the case.

My question is why the trigger isn't working in the second case?

(I remember that before some months this was working)