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Emanuel Cohen's Avatar

Emanuel Cohen

Incorporación 10 ago 2023

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Última actividad 08 nov 2023

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Actividad total

16

Votos

8

Suscripciones

4

RESUMEN DE LA ACTIVIDAD

Última actividad de Emanuel Cohen

Emanuel Cohen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is a must have feature to sort custom statuses.  Hopefully will be implemented in future software updates.

Ver comentario · Publicado 08 nov 2023 · Emanuel Cohen

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Emanuel Cohen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.

Ver comentario · Editado 26 sept 2023 · Emanuel Cohen

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Emanuel Cohen hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.

Ver comentario · Publicado 10 ago 2023 · Emanuel Cohen

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Comentario de la comunidad Feedback - Help Center (Guide)

When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.

Ver comentario · Publicado 10 ago 2023 · Emanuel Cohen

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2

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0

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