Crawford Philleo
Tier II Support Manager
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Resumen de la actividad
Última actividad de Crawford Philleo-
Crawford Philleo hizo un comentario,
Hi there, It seems like it's possible to have your Help Center support more or different languages than your Zendesk Ticketing instance. I'm wondering if a customer were to select a language sett...
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Crawford Philleo hizo un comentario,
I want to track time spent on tickets prior to agents merging them. It appears that the action of merging a ticket does not log any time spent on that ticket. Anyone ever try to report on something...
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Crawford Philleo hizo un comentario,
I have a quick question about the end-user process: When they click the link to rate the ticket, do they have to also click the "Update" button on the page they are sent to, or does the rating get ...
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Crawford Philleo hizo un comentario,
Hey there, Is there a placeholder for `satisfaction.current_rating` that is not text-based? I want to use this in some liquid templating, but worried this value will change based on a requester's...
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Crawford Philleo hizo un comentario,
Hello - is it possible to activate the Conditional Fields app in Sandbox?
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Crawford Philleo hizo un comentario,
Hey there, We've been building/customizing our own version of Triage, but one area I'm struggling with is coming back with a comprehensive way to report on the process and its effectiveness. How do...
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Crawford Philleo hizo un comentario,
I was able to get this work, but changing the language breaks the re-ordering of the fields. Is there a way to incorporate different languages into the js logic? I could be missing something obviou...
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Crawford Philleo hizo un comentario,
Yeah, I figured out that typing the actual placeholder into the comment box on the problem ticket will carry over with liquid to your related incidents. However, I don't like doing this, because it...
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Crawford Philleo hizo un comentario,
Hey Keith, a ticket would be great. How should I open one? I have more questions about this, I can't seem to get liquid markup to work with related Incident tickets in general. Thanks!
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Crawford Philleo hizo un comentario,
Is there a way to append the offline form to include a space for users to leave us more information about their request, like an order number?