Crawford Philleo
Tier II Support Manager
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Última actividad de Crawford Philleo-
Crawford Philleo hizo un comentario,
Donald - I think you can access what you're looking for by using the 'last' method on the placeholder: `{{ticket.comments.last}}`
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Crawford Philleo hizo un comentario,
Hey there! I think I had some URL issues that I was able to resolve on my own. Thanks for the response!
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Crawford Philleo hizo un comentario,
Hi - I was playing around with this in our Sandbox environment, and the redirect made it so a ticket wasn't actually created when I tried your solution. Is it possible I'm doing something incorrect...
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Crawford Philleo hizo un comentario,
Hi there, It seems like it's possible to have your Help Center support more or different languages than your Zendesk Ticketing instance. I'm wondering if a customer were to select a language sett...
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Crawford Philleo hizo un comentario,
I want to track time spent on tickets prior to agents merging them. It appears that the action of merging a ticket does not log any time spent on that ticket. Anyone ever try to report on something...
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Crawford Philleo hizo un comentario,
I have a quick question about the end-user process: When they click the link to rate the ticket, do they have to also click the "Update" button on the page they are sent to, or does the rating get ...
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Crawford Philleo hizo un comentario,
Hey there, Is there a placeholder for `satisfaction.current_rating` that is not text-based? I want to use this in some liquid templating, but worried this value will change based on a requester's...
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Crawford Philleo hizo un comentario,
Hello - is it possible to activate the Conditional Fields app in Sandbox?
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Crawford Philleo hizo un comentario,
Hey there, We've been building/customizing our own version of Triage, but one area I'm struggling with is coming back with a comprehensive way to report on the process and its effectiveness. How do...
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Crawford Philleo hizo un comentario,
Is there a way to append the offline form to include a space for users to leave us more information about their request, like an order number?