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Magda Wierzbicka
Incorporación 04 jul 2023
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Última actividad 29 ago 2023
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Última actividad de Magda Wierzbicka
Magda Wierzbicka hizo un comentario,
Sydney Neubauer thank you for the heads up message! In case someone else is as confused as I was - it relates to a Chat App as per
It would be very helpful and clear if there were links to ZD Marketplace added to avoid confusion.
Ver comentario · Publicado 14 jul 2023 · Magda Wierzbicka
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Magda Wierzbicka hizo un comentario,
Sydney Neubauer we've been sent an email that the following apps will be discontinued in Jan 2024
Ver comentario · Publicado 13 jul 2023 · Magda Wierzbicka
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Magda Wierzbicka hizo un comentario,
Hello,
As the knowledge capture will be discontinued soon, can you please confirm if the context panel uses the same algorithm to search for articles within the help centre? We would like to see how we can increase the functionality of the context panel search (e.g. by adding labels to the article/amending the article titles etc- will it be linked with tickets?). It would be good to know what elements have the greatest weight in the search.
TIA for looking into it
Ver comentario · Publicado 11 jul 2023 · Magda Wierzbicka
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Magda Wierzbicka hizo un comentario,
Hello,
Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature?
Ver comentario · Publicado 04 jul 2023 · Magda Wierzbicka
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