Miguel Angel Peralta Perez

Hi Ivan,

No, I mean updating the "Número de incidentes vinculados" custom field when an incident is linked to a problem:

What I thought of to solve this is to update it through a ticket update webhook ('PUT' https://{{domain}}.zendesk.com/api/v2/tickets/{{ticket_id}}), but I can't find an event to identify when an incident is linked to a problem and use it as a trigger condition.

Is there anything I'm missing or is there another solution?

Thanks.

How can I increase a numeric field every time an incident is linked to a problem?