Marc Rawlins

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Give Admins the ability to change Agent Status in Omnichannel

Yes! there needs to be functionality given so that an admin can toggle status if needed. Also we need to have a report that we can build to show Agents "time in status"

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• Marc Rawlins
• Creación 21 de agosto de 2023 19:16
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

Yes this would be helpful.. add my vote

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• Marc Rawlins
• Creación 8 de junio de 2023 15:40
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Give Admins the ability to change Agent Status in Omnichannel

Yes! going live with Zendesk tomorrow this will super helpful. What do currently do if an agent forgets to log out for the day?

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• Marc Rawlins
• Creación 6 de junio de 2023 22:46
• 0 votos