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Abdelhameed Khaled
Incorporación 28 may 2023
·
Última actividad 26 dic 2024
Experience Management
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Última actividad de Abdelhameed Khaled
Abdelhameed Khaled hizo un comentario,
Samir Shah any expected dates for that ? as it's really basic feature
and is there any workaround for that at the moment ?
Ver comentario · Publicado 18 dic 2024 · Abdelhameed Khaled
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Abdelhameed Khaled creó una publicación,
I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets
Publicado 08 sept 2024 · Abdelhameed Khaled
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Abdelhameed Khaled hizo un comentario,
Thanks Carole Larsen
Ver comentario · Publicado 08 sept 2024 · Abdelhameed Khaled
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Abdelhameed Khaled hizo un comentario,
I cannot find these :
Run trigger: When a visitor has loaded the chat widget
Check conditions: Check all of the following conditions
Visitor country code | Equals | FR
in messaging triggers ?!
Ver comentario · Publicado 07 ago 2024 · Abdelhameed Khaled
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Abdelhameed Khaled creó una publicación,
Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?
Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?
Publicado 06 ago 2024 · Abdelhameed Khaled
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Abdelhameed Khaled hizo un comentario,
Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?
Ver comentario · Publicado 04 ago 2024 · Abdelhameed Khaled
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Abdelhameed Khaled creó una publicación,
I want to know how to get the meta data of Facebook comment when it create a ticket
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?
Publicado 30 jul 2024 · Abdelhameed Khaled
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Abdelhameed Khaled hizo un comentario,
This is huge limitation
Ver comentario · Publicado 29 jul 2024 · Abdelhameed Khaled
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Abdelhameed Khaled hizo un comentario,
Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :
1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?
Ver comentario · Publicado 25 jun 2024 · Abdelhameed Khaled
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Abdelhameed Khaled creó una publicación,
I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that
I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong
Publicado 25 jun 2024 · Abdelhameed Khaled
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