Búsquedas recientes


No hay búsquedas recientes

Abdelhameed Khaled's Avatar

Abdelhameed Khaled

Incorporación 28 may 2023

·

Última actividad 26 dic 2024

Experience Management

Seguimientos

1

Seguidor

1

Actividad total

209

Votos

52

Suscripciones

75

RESUMEN DE LA ACTIVIDAD

Última actividad de Abdelhameed Khaled

Abdelhameed Khaled hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

Ver comentario · Publicado 18 dic 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled creó una publicación,

Publicación Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

Publicado 08 sept 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Thanks Carole Larsen 

Ver comentario · Publicado 08 sept 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled hizo un comentario,

ComentarioChat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

Ver comentario · Publicado 07 ago 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled creó una publicación,

Publicación Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

Publicado 06 ago 2024 · Abdelhameed Khaled

0

Seguidores

2

Votos

3

Comentarios


Abdelhameed Khaled hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

Ver comentario · Publicado 04 ago 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled creó una publicación,

Publicación Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

Publicado 30 jul 2024 · Abdelhameed Khaled

0

Seguidores

2

Votos

2

Comentarios


Abdelhameed Khaled hizo un comentario,

ComentarioHow to manage social messaging channels

This is huge limitation

 

Ver comentario · Publicado 29 jul 2024 · Abdelhameed Khaled

0

Seguidores

1

Voto

0

Comentarios


Abdelhameed Khaled hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

Ver comentario · Publicado 25 jun 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios


Abdelhameed Khaled creó una publicación,

Publicación Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

Publicado 25 jun 2024 · Abdelhameed Khaled

0

Seguidores

0

Votos

0

Comentarios