Atanas Tomov

1. Comunidad
2. Feedback - Chat and Messaging (Chat)

Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile which in our use-case proves to be problematic due to the fact that we are cur...

• Atanas Tomov
• Creación 22 de noviembre de 2023 13:22
• 2 seguidores
• 1 comentario
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)

Hello Team,  Unfortunately, in messaging there is no option to request a transcript of the conversation on end-user end in web widget.  This was a highly convenient feature in Chat product as it sa...

• Atanas Tomov
• Creación 20 de noviembre de 2023 09:10
• 3 seguidores
• 2 comentarios
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)

Hello Team,  Our company is currently in need of setting up personal e-mail addresses instead of the usual distribution groups on instance level where tickets will be received. However, the issue w...

• Atanas Tomov
• Creación 13 de noviembre de 2023 11:58
• 2 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)

Hello Team,  We have received feedback from one of our departments wanting to receive a scheduled report of the graph in the Overview section in Talk. They inquired about the possibility to create ...

• Atanas Tomov
• Creación 7 de noviembre de 2023 16:06
• 2 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)

Hello Team, It has been brought to our attention that a simple notification sound for when a messaging conversation pops-up in Agent workspace is not sufficient as sometimes agents are not wearing ...

• Atanas Tomov
• Creación 6 de noviembre de 2023 17:02
• 2 seguidores
• 1 comentario
• 2 votos