Sarah

This is definitely an issue for some of my agents as well. The color choices and contrasts have affected ticket readability, especially if they were already using web browser extensions to assist them with ensuring the readability of tickets. In the meantime, is it possible to enable a “legacy view” of tickets?

I'm not sure why this isn't the default expectation. We switched over to Messaging from Zendesk Chat because we are now using the Bot. It is proving to be frustrating for our team.