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Emilie Schutyser

Incorporación 01 jun 2023

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Última actividad 15 jun 2023

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Comentario[ARCHIVE] Documentation

Hello,

Coming back to the questions asked on May 14 and June 5 2021, is there in the meantime a way to alter the text or the behavior of the button  "yes, close my request" at the end of the article displayed in the email?

We have a lot of confusion with our clients, that close their tickets with these buttons without meaning to. They then create new tickets when not receiving response on their first created (and mistakenly closed) ticket, being frustrated about the extended waiting time and lack of responsitivity from our customer care teams.

Is there a solution for this?

Thanks!

Ver comentario · Publicado 15 jun 2023 · Emilie Schutyser

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