Avatar

Jason Rowell

  • Actividad total
    13
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    2
  • Suscripciones
    3

Resumen de la actividad

Última actividad de Jason Rowell
  • Avatar

    Jason Rowell hizo un comentario,

    We have some team members that have forwarding to their personal phones turned on but occasionally when a call comes through the system doesn't seem to hear the keypress to accept the call and the ...

  • Avatar

    Jason Rowell hizo un comentario,

    When using this automation the email that is sent out seems to be sending from the account that created the automation. Is there a way to adjust it so that the follow up email is shown as sent by t...

  • Avatar

    Jason Rowell hizo un comentario,

    Hi Brett, I was able to find it by typing in the full "Signed-in users (org:uniqueNameHere)" instead of just the UniqueName. 

  • Avatar

    Jason Rowell hizo un comentario,

    Hi Brett, I've already setup the user segments and am familiar with how to manage the article's restrictions. The issue is that the desired Org isn't showing up in the options.

  • Avatar

    Jason Rowell creó una publicación,

    Help Center Article "Visible to" missing Orgs.

    Respondida

    Several of my orgs are missing from the drop-down list when selecting which orgs my article is visible to. Searching for the org in the search option yields no results. I've attempted to save the a...

  • Avatar

    Jason Rowell hizo un comentario,

    Jessie, I was able to get this working using an extension, The extension is setup as follows: Title: Pending NotificationURL: https://_________.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[...

  • Avatar

    Jason Rowell hizo un comentario,

    Hi Jessie, It is possible that something else in the workflow has changed, unfortunately I'm wasn't the Zendesk admin who originally setup the automation. Do you know of a trigger that would update...

  • Avatar

    Jason Rowell hizo un comentario,

    We've been using this method to solve stale tickets for some time, and we've noticed a change in behavior and are wondering if there is something we can do to revert the changes.  Originally when t...