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Chris Gunton

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Última actividad de Chris Gunton
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    Chris Gunton hizo un comentario,

    Hi Anil, Thanks for the suggestion, however the issue is that for English, we have Mr Mrs Miss Ms Dr. Rev But for French we only have M. Mme Mille The dynamic content works fine if there is alw...

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    Chris Gunton creó una publicación,

    Different dropdown options based on Language

    Respondida

    We have quite a formal way of talking to our customers, so we require a Title field in our form for the Mr, Mrs, Miss etc. However we also serve different languages. Is there a best practice option...

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    Chris Gunton creó una publicación,

    Creating a BIG multi-select (importing via API?)

    Respondida

    I have the need to create a multi-select with 400 values....quite a time consuming and tedious job by hand.  I'm not experienced with the API, but I would have thought this is not that uncommon of ...

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    Chris Gunton hizo un comentario,

    Michael, check out the comments above, it's coming very soon :)

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    Chris Gunton creó una publicación,

    Different branded email based on ticket fields

    Respondida

    Hope  I'm not missing something obvious, but I'm trying to use a differently branded email template for customers that have purchased a specific "premium" product for us. Is this possible? Do I nee...

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    Chris Gunton hizo un comentario,

    I hate to jump on this kind of bandwagon, but I have to agree. This is one of the most requested features, and has been for a long time. We demand the ability to reorder ticket form fields!   (I'd ...

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    Chris Gunton hizo un comentario,

    Thanks for the update Nicole, It's great to hear that it is on the roadmap, but I'm sure everyone will be feeling frustrated that something so fundamental is quite far down the list. In the last we...

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    Chris Gunton creó una publicación,

    "missed" chat when the customer has the last word

    My agents are reporting quite a high number of instances where once the chat with a customer is done and dusted and the chat closed, the customer replies with "thank you" or something similar. Whil...

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    Chris Gunton creó una publicación,

    Unable to rename "Support" group

    I just tried to rename the group "Support" to "Sales Support" and got the error "Failed to update group Memberships is invalid"   Any idea what I've done wrong?

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    Chris Gunton creó una publicación,

    Hide contents of tickets from specific group

    Respondida

    Hi all, We are starting to set up our account so that our call centre agents will have some limited access to tickets (in case the customer phones to chase up an email or previous ticket). We want ...