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Estefania Millan's Avatar

Estefania Millan

Incorporación 20 mar 2024

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Última actividad 26 nov 2024

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Última actividad de Estefania Millan

Estefania Millan hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Ticket can be closed, as it's not a support request but rather sharing with the community what worked for me.

Ver comentario · Publicado 26 sept 2024 · Estefania Millan

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Comentario de la comunidad Discussion - Tips and best practices from the community

I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search

It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.

Ver comentario · Publicado 25 sept 2024 · Estefania Millan

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Comentario de la comunidad Q&A - Objects, workspaces, and rules

People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!

Ver comentario · Publicado 29 ago 2024 · Estefania Millan

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Estefania Millan hizo un comentario,

ComentarioSetting up your email channel

Hi Max McCal ! That worked. Is there any way to send an automatic reply to people who send to wildcard emails so they know they mistyped and we won't be responding?

Ver comentario · Publicado 13 jul 2024 · Estefania Millan

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ComentarioSetting up your email channel

Hi Zendesk team!

I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?

Ver comentario · Publicado 12 jul 2024 · Estefania Millan

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Estefania Millan hizo un comentario,

ComentarioBusiness rules

Does anyone know where can I see all of the tags a single ticket has?

Ver comentario · Publicado 03 jul 2024 · Estefania Millan

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Estefania Millan creó una publicación,

Publicación Q&A - Reporting and analytics

Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?

We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.

Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.

Publicado 20 mar 2024 · Estefania Millan

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