Nick P.

Hi!

I get a sound notification only when a new conversation arrives, but any update with a reply on that conversation doesn't give a notification sound. Doesn't matter if a ticket is assigned to me, or when the ticket is not assigned to me, sound notification is highly needed!!

This results in not being able to respond to a ticket in a timely manner, especially since I'm not constantly looking on Zendesk or being close by my laptop, a sound notification is a must so that I can hear it when I'm not looking. Why is this even not implemented in the first place, it's beyond me... I can't waste time going through each active ticket just to see if there's some new reply on it. 

But seeing how OP posted this 4 years ago, and they still gave no update on it, I doubt they ever will. Big disappointment.