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Caitlin
Incorporación 12 sept 2023
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Última actividad 03 nov 2023
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Última actividad de Caitlin
Caitlin creó una publicación,
In my Answer Bot reporting dashboard, it is listed (since Oct 1) that 101 people have selected our "Talk to Human" option but only 48% were transferred to an agent (I am the only agent). What happened to the other 52%? Did these folks maybe just exit the widget before being transferred? I would guess that's a common option when we are outside of business hours. I just want to make sure we are not missing out on important customer inquiries.
Apologies as I am very new to this platform!
Editado 11 oct 2023 · Caitlin
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Caitlin hizo un comentario,
Adding another vote to please update this feature!
Ver comentario · Publicado 12 sept 2023 · Caitlin
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