Shawna James

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Outbound Emails to be selectable when having more than 1 External Emails

Hey Keigo, thank you for taking the time to provide us with your feedback and Jonathan for your support here. This has been logged for our PM team to review. For others who may be interested in thi...

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• Shawna James
• Creación 28 de noviembre de 2023 15:46
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Multiple Welcome Email Templates for External Emails

Hey Keigo, thank you for taking the time to provide us with your feedback and Joey for your response here. This has been logged for our PM team to review. For others who may be interested in this f...

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• Shawna James
• Creación 28 de noviembre de 2023 15:44
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Track multiple bot performance across one channel

Hey Daniel, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your...

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• Shawna James
• Creación 28 de noviembre de 2023 15:35
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Salesforce Integration Filters

Hey Dyan, thank you for taking the time to provide us with your feedback and Mathieu for providing further support here. This has been logged for our PM team to review. For others who may be intere...

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• Shawna James
• Creación 28 de noviembre de 2023 15:35
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Twitter follow button is removed once you have migrated to the agent workspace

Hey Edouard, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you...

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• Shawna James
• Creación 28 de noviembre de 2023 15:34
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk update flowbuilder responses to business hours during holidays

Hey Brighton, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add yo...

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• Shawna James
• Creación 28 de noviembre de 2023 15:34
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Feature request: Allow verification without publishing rights

Hey Steven, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your...

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• Shawna James
• Creación 28 de noviembre de 2023 15:33
• 0 votos

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Is there a character limit on ticket comments?

Hey Vaughan thanks so much for your feedback. I would love to point you in the direction of our product feedback forum where we collect customer product feedback about our Zendesk suite and our PM'...

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• Shawna James
• Creación 28 de noviembre de 2023 14:41
• 0 votos

1. Account
2. ...
3. Accounts and billing
4. About Zendesk sandbox environments

Hey Morgan thanks so much for your feedback. I would love to point you in the direction of our product feedback forum for Guide where we collect customer product feedback about our Zendesk suite an...

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• Shawna James
• Creación 27 de noviembre de 2023 22:51
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Detailed Reporting on Side Conversations

Hey Helvijs, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you...

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• Shawna James
• Creación 27 de noviembre de 2023 22:37
• 0 votos