Tanya Pagoni

It would be useful if the system default Type field could have the option to add more options in its dropdown such as a new value named Request, instead of having to disable it and create custom fields.

Needing to create a similar custom field just to be able to add one extra value after having worked on a large number of tickets for a long period of time, makes it quite difficult to stop using the default field as it is linked with various other Zendesk items and forms.  

Thank you.