Aisyah

Hi Lachlan Kidson is your issue fixed? We have the same goal and like you we haven't found much from the documentations. Appreciate it if you can share the outcome. Thank you

Daniel Wennerdahl did you find a solution for this?

Hi, 

I am trying to create a report that would calculate a custom resolution time. 

The calculation is as follow ((no. of tickets where ‘Attributed to X’ = yes) vs total of DO)*1000000

I have created a metric Attributed to X - IF [Attributed to X?] = "yes" THEN [Ticket ID]
ENDIF

Theoretically, I want to use Result Metric Calculation to calculate kpi as follow:

(COUNT(Attributed to BLX)/COUNT(Tickets))*1000000

The issue I have right now is, the ‘Attributed to X’ metric is not returning any value even though we have a few tickets with ‘Attributed to X’ = yes. 

Am I missing a step? Any response is greatly appreciated!

Is there a limit as to how many logs can be viewed at a time? I can only view logs from the past 4 days after removing the date filters.

Hi Dane,

Thanks for the reply. 

Hi @stephanielanglois, is it possible to send outbound messages from Whatsapp template to customers if it's agent initiated? (e.g. Customer submits a ticket from Help Centre and agent send an outbound message via Whatsapp)

Hi Zendesk,

Is there a way to paste the ticket form into other social media platforms? e.g. Facebook page?