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Michi Moskovitz's Avatar

Michi Moskovitz

Incorporación 31 dic 2023

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Última actividad 23 may 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Michi Moskovitz

Michi Moskovitz hizo un comentario,

ComentarioSlack integration

Hi, 

 

Checking in on the custom form support… this is critical for us, as we don't want jsut the description, but further important fields for us in the support team… 

Any news on that?

Has anyone set up a new custom slack integration and can post a quick tutorial?

 

Ver comentario · Publicado 20 may 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Is there an option to change the style, look and feel of the new request form?

Ver comentario · Publicado 25 mar 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

ComentarioTicket management

Hi

re: "Tickets are also flagged if an unknown user, who was not added to the ticket by the requester or an agent as a CC, updates an existing ticket. The unknown user’s comment is flagged and added to the comment stream as a private note"

why would we create a private note? This came from an end user. It's very confusing this way.

Ver comentario · Publicado 13 mar 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

ComentarioTicket customization

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

Ver comentario · Publicado 06 feb 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is very important for us too - I've been looking at the need for a small group of external users act as submitters for other users' behalf (from other organizations), and CCing sounds like the only option.

That said, unfortunately, the cc is personal and not organizational.

Therefore we need some way for all other super users in the "super" org to be able to see the other users' tickets

Ver comentario · Publicado 04 feb 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

ComentarioEnd users and organizations

What if I have an external customer, who can submit a ticket on behalf on other requesters. Then, I also want that submitter to view those other tickerts (alongside the requesters). Which role should that submitter be?

Ver comentario · Publicado 04 feb 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

ComentarioTicket customization

It seems that I can't change a relationship lookup custom field permissions from "Agent can edit" to "Customers can edit" - is that by design or am I doing something wrong? 

Ver comentario · Publicado 01 feb 2024 · Michi Moskovitz

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Michi Moskovitz hizo un comentario,

ComentarioBuilding reports

We have a requirement to send a weekly report to our partners. When will a subscription service be added to the feature?

Thanks! 

Ver comentario · Publicado 31 dic 2023 · Michi Moskovitz

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