Fernando

1. Comunidad
2. Zendesk Suite Q&A
3. Export end users from specific View

Tereza Hurychova I recommend that you download the Advanced Search App, which is free and built by Zendesk.  You can then put in the email of your customer in the Requester field, and even select t...

• Ver comentario
• Fernando
• Creación 10 de octubre de 2023 14:12
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Create PDF form/document based on ticket field information

You would need to have a service that supports PDF Generator APIs, and then leverage leverage the triggers to send the appropriate API call to that service.I found this external article to be helpf...

• Ver comentario
• Fernando
• Creación 10 de octubre de 2023 14:03
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Create PDF form/document based on ticket field information

Take a look at this article, as it may address what you are trying to accomplish:https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets

• Ver comentario
• Fernando
• Creación 9 de octubre de 2023 15:35
• -1 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Best Practices? Communicating Bugs Being Worked on by Programming

We have a Slack channel dedicated to notifying Engineering/Programing every time a Jira is created via Zendesk's integration.All of those tickets follow a specific wording by the use of a macro.  O...

• Ver comentario
• Fernando
• Creación 9 de octubre de 2023 14:58
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Search Results - select Article type by default

Ifra Saqlain, after a lot of tinkering I was able to add the script tag below at the bottom of the search_results.hbs with the following results: Hide the Menu with Source and Category on the side...

• Ver comentario
• Fernando
• Creación 5 de septiembre de 2023 00:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Is there a way to limit search results to show up from within a section?

Ifra Saqlain Do you know how I can modify the amazing code you provided to hide the Type section and show the By Category section expanded by default?

• Ver comentario
• Fernando
• Creación 31 de agosto de 2023 18:59
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. What tool do you use for Quality Assurance on tickets? What are the pros and cons?

in addition to the aforementioned tools, I would also look at loris.ai, as they can evaluate 100% of customer 
conversations - automatically leveraging AI

• Ver comentario
• Fernando
• Creación 29 de agosto de 2023 16:01
• 0 votos

1. Messaging
2. ...
3. Zendesk messaging
4. Planning your staffing and operational requirements for messaging

How do I "Close inactive conversations to improve agent availability. For example, once ten minutes have passed since the last end user message, the conversation is no longer considered active, and...

• Ver comentario
• Fernando
• Creación 4 de agosto de 2023 19:55
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Real time Voice transcription

  Sean Chuang Do you have a timeline on when this will be available, or have a partner recommendation that can do this?

• Ver comentario
• Fernando
• Creación 4 de agosto de 2023 15:10
• 1 voto