Wathanyoo Khaisongkram

Hi Daniel Aron

I'm having similar issues and would like to add one vote for this option to be able to choose to disable the type-a-message box while having user filling out forms. 

As you explained, I understand exactly that sometimes users might change their minds and might want to proceed with different flows, which is totally fine, and so we should allow that by leaving the type-a-message box active. However, there are also times when we want them to fill out exact something before they can proceed. At which time, we should have a option to disable the message box just for that instant. 

It's been over a year since your last post so I'm wondering if there has been any further thought into this issue so far? Thank you. 

Hi Prakruti Hindia

We are a major retailer from Japan and a newcomer to Zendesk community. Like others, we're also stuck with this limitation on surfacing e-mail address from JWS-authentication. We've been doing PoCs on Zendesk services for a while and this limitation has become a key factor for our decision on adoption of Zendesk. 

Regarding your last post that the fix will likely to be on November and as it's now December, so may I ask how it's going with this enhancement support? Any update or outlook would be truly appreciated. 

Due to the nature of our business, it is not secured and not efficient to create user profiles in advance on Zendesk for all of our customers, so the workaround which matches user external ID is not realistic for us. The workaround where agents have to merge users for every single request is also not practical at all. Thanks in advance for your response.