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Rajamanju B's Avatar

Rajamanju B

Incorporación 29 ago 2023

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Última actividad 14 mar 2024

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Última actividad de Rajamanju B

Rajamanju B hizo un comentario,

ComentarioTicket customization

Is there a way to have mandatory fields for different statuses?

 

Like if the ticket is submitted as Pending, then the field Status reason should be mandatory one. And when submitted as Pending with status reason field blank, then should give a warning.

Ver comentario · Publicado 17 ene 2024 · Rajamanju B

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Rajamanju B hizo un comentario,

ComentarioTeam members and groups

Hello Zendesk
I need to create a role, which would limit the agents to add only 3 attachments per comment and each attachment size shouldn't exceed 3 MB. 

But in create a role options, I dont see anything related to attachments..

Ver comentario · Editado 29 ago 2023 · Rajamanju B

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