Tariq

Hi team ,

We have set the styling of our messenger widget, which is presented perfectly on our site. However, when we allow for translations based on the end user's browser settings then our widget appears buggy when it is translated. 

Based on the article “If the conversation bot is embedded in your website, the bot text is translated into the customer's selected browser language." This is true, but then our styling completely disappears. 

How can we use translations but maintain the styling?

See below image of our styling, then the appearance on the front-end when it is a language different to our default.  

Hi team ,

We have set the styling of our messenger widget, which is presented perfectly on our site. However, when we allow for translations based on the end user's browser settings then our widget appears buggy when it is translated. 

Based on the article “If the conversation bot is embedded in your website, the bot text is translated into the customer's selected browser language.” (https://support.zendesk.com/hc/en-us/articles/4408842754202-Managing-languages-in-a-conversation-bot). This is true, but then our styling completely disappears. 

How can we use translations but maintain the styling?

See below image of our styling, then the appearance on the front-end when it is a language different to our default.