Erin Hampe

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we triage

Hi Diane, Great idea to start something early and let it evolve with you -- processes like triage are perfect for this since they're scalable and can be easily modified and adjusted as you grow. O...

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• Erin Hampe
• Creación 29 de julio de 2015 21:53
• 1 voto

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we triage

Hi Terry! The triggers that operate based off fields set in triage are generally for things like email notifications, adding CCs, and adjusting ticket tags to ensure tickets are properly handled i...

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• Erin Hampe
• Creación 28 de julio de 2015 22:50
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we triage

Hi Kevin, Excellent questions! We built the field as a way for us to help determine what kinds of questions our customers were writing in about; two of the most useful components for us being: 1....

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• Erin Hampe
• Creación 28 de julio de 2015 18:23
• 1 voto