Linda Larsson
-
Actividad total103
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos49
-
Suscripciones36
Comentarios
Actividad reciente de Linda Larsson-
Totally agree, the agents should focus on the active customers and the system should be able to wrap up the ones that drop off.
-
Carsten, I did a test and it fires 1 hour in on the actual day.
-
Hello Carsten, I don't remember exactly why I had to use 1, it was a while ago I set it up, but I think using 0 days made it fire too soon. I think the issue was something like that the condition b...
-
We are using Zendesk with views at the moment but are in the process of moving a bigger team working with one of our brands over to Zendesk. In their current support system they have a button that...
-
When starting chat from Zendesk Support, it would make more sense if the agent setting up chat would be made the initial account owner instead. And allowing that agent to give the ownership over to...
-
Ok, now I have been testing the chat a little bit and can see differences between Agent and Administrator. I would be nice to be able to define roles, like in Zendesk Support. Also, a new issue hav...
-
Please fix this.
-
We really need this to.
-
I just set up a trial, and am also a bit concerned about this. It seem to me that all agents have access to all settings. I don't want the agent to be able to access any settings except for the per...
-
Seems to work as intended. I've testes it on a few incident and it works as intended. When we decide on what actions we wants, I'll add it to the rest. First I added a custom non mandatory date f...