Linda Larsson
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Actividad reciente de Linda Larsson-
Carsten, I did a test and it fires 1 hour in on the actual day.
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Hello Carsten, I don't remember exactly why I had to use 1, it was a while ago I set it up, but I think using 0 days made it fire too soon. I think the issue was something like that the condition b...
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When starting chat from Zendesk Support, it would make more sense if the agent setting up chat would be made the initial account owner instead. And allowing that agent to give the ownership over to...
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Ok, now I have been testing the chat a little bit and can see differences between Agent and Administrator. I would be nice to be able to define roles, like in Zendesk Support. Also, a new issue hav...
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Please fix this.
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I just set up a trial, and am also a bit concerned about this. It seem to me that all agents have access to all settings. I don't want the agent to be able to access any settings except for the per...
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Seems to work as intended. I've testes it on a few incident and it works as intended. When we decide on what actions we wants, I'll add it to the rest. First I added a custom non mandatory date f...
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Hello Andrew, I'm just now trying out how it would work using a date field on the ticket. I have created a couple of test ticket and set them to fire on different days. If if works, that might be o...
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I'm using a macro to set the timer. Most of the tickets set as On hold are tickets waiting for hardware to be returned to us and we don't want reminder of them as they get handled when the hardware...
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Zendesk is ITIL based you say, well, then get to work and fix the statuses, because we need them. new accepted planned assigned in progress on hold resolved closed