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Simon Blum

Incorporación 07 sept 2023

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Última actividad 30 nov 2023

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Última actividad de Simon Blum

Simon Blum hizo un comentario,

ComentarioDeveloper updates

Additionally, is the response from the API the live status or should we expect some delay in the response?

Thanks

Ver comentario · Publicado 30 nov 2023 · Simon Blum

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Simon Blum hizo un comentario,

ComentarioDeveloper updates

Greg Katechis that's ok then, the expected behaviour wasn't clear to me in the docs

 

Ver comentario · Publicado 30 nov 2023 · Simon Blum

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Simon Blum hizo un comentario,

ComentarioDeveloper updates

hi, 

I'm getting a no content in response to GET https://status.zendesk.com/api/incidents/active - is this abnormal?

 

Thanks

 

Ver comentario · Publicado 29 nov 2023 · Simon Blum

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Simon Blum hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Marios Ant our issue was we wrote a middleware to intercept the url, parsing & validating it, and then passing it on to our main app. We weren't passing the app_guid & token. passing on these parameters fixed the issue  

Ver comentario · Publicado 17 nov 2023 · Simon Blum

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Simon Blum hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Thanks, this is what we've done now

 

Ver comentario · Publicado 31 oct 2023 · Simon Blum

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Simon Blum hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Hi, I'm having the same issue. The documentation provided doesn't give any advice on how to fix it. I have a zcli.apps.config.json file with an app_id in it, i'm still having this issue. 

 

Thanks very much

Ver comentario · Publicado 31 oct 2023 · Simon Blum

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Simon Blum hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Hi, I posted this 2 weeks ago now, can you help me with an answer please? thanks 

 

Ver comentario · Publicado 27 sept 2023 · Simon Blum

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Simon Blum hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Thanks for the reply Noly Maron Unson 

Ver comentario · Publicado 13 sept 2023 · Simon Blum

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Simon Blum creó una publicación,

Publicación Developer - Zendesk Apps Framework (ZAF)

Our agents are logging into Zendesk using SSO. We want to create a server-side app running in our own account and use the token generated when agents log in to Zendesk for authentication so they can access the server-side app. How can we allow the server-side app to access the token generated for the parent Zendesk application? 

Thanks, Simon 

Publicado 13 sept 2023 · Simon Blum

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Simon Blum hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hi, 

When in the workflow does automatic redaction take place? ie will webhooks / events with ticket data contain unredacted information? Thanks

Simon 

Ver comentario · Publicado 07 sept 2023 · Simon Blum

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