Jennifer Robichaux

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  • End-user facing troubleshooting tips


    Some years ago, Zopim made available a troubleshooting article that pointed *our* customers to tips for troubleshooting the widget. We've been pointing our customers to this article, but recently l...

  • Enable social sharing via email?

    At the bottom of articles, there are social sharing options (ie twitter, facebook, etc). However, there is no option to "email" the article. This would be especially helpful for our team - especial...

  • Improve image loading speeds


    We have image heavy content in our Help Center. Despite numerous attempts to increase the speed with which the images load (different file formats and resolution quality), we still find that some i...