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Erica

Incorporación 05 oct 2023

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Última actividad 24 ene 2025

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Última actividad de Erica

Erica hizo un comentario,

ComentarioTicket management

+1 to everyone else regarding the need for editing ticket fields over ticket tags. That's the biggest gap for us when cleaning up our database so that reporting is correct and we don't have to select different values that no longer apply. 

Ver comentario · Publicado 07 oct 2024 · Erica

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Erica hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Chiming in with everyone else that it significantly slows down our efficiency, especially in a high-volume environment. Please move the notification because this is a big UX problem. Agree with Gabrielle's sentiment about moving it further into the navigation bar with all that blank space. This is hugely painful, causing massive friction. Moving notifications should not be technically difficult 😞

Ver comentario · Publicado 05 sept 2024 · Erica

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Erica hizo un comentario,

ComentarioGetting started with Zendesk AI

Also echoing everyone else above that removing basic functionality and sticking it under a Paid add-on is counterintuitive, especially for Enterprise users. As our staff grows, genuinely thinking about moving away from the platform in favor of a company who values what their customers are actually saying. 

Ver comentario · Publicado 28 ago 2024 · Erica

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Erica hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 one for needing it internally. We have Slack notifications that are pushed if an SLA is nearing breach at certain intervals of 3 and 2 hours left. That's great, but the notification isn't accurate because there isn't a way to input a placeholder to display what the actual SLA breach date/time is. 

Ver comentario · Publicado 09 jul 2024 · Erica

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Comentario de la comunidad Feedback - Ticketing system (Support)

There have been 3 roundtables, 2 years and little to no progress. The same has been true for customers begging to edit closed tickets for 11 years. What's happening internally that causing your VOC program to fail?

Ver comentario · Publicado 05 oct 2023 · Erica

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