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Christopher Louie

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    Christopher Louie hizo un comentario,

    @Michael will do

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    Christopher Louie hizo un comentario,

    Looks like changes to Zendesk's platform makes this workaround unusable. Looking for insight to resolve this. Christopher Here's the output of running each process: testGetFormColumn Method Rang...

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    Christopher Louie creó una publicación,

    Insights Reporting: #Solved Tickets by #Public Comments

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    I'm doing a deep dive into Insights trying to get a slice of data. I want to look at the slice of Solved Tickets accomplished with between 1 and 3 Public Comments I can build a...

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    Christopher Louie hizo un comentario,

    @Justin, interesting. That hasn't been our experience. I just repro'd the problem again. With all agents toggled to "No" the agent at the top of the queue repeatedly gets assigned tickets. For now,...

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    Christopher Louie hizo un comentario,

    @Michael Stone - Great, I've just shared the sheet to you with comments privileges. Let me know if you see anything. Thanks! Christopher

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    Christopher Louie hizo un comentario,

    Hi all, Anyone else here experiencing time lags when running the minutes trigger. This started after Zendesk's latest updates on Sunday morning, 6/1/2014 Christopher

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    Christopher Louie hizo un comentario,

    Hi Michael, Thanks for the tip! I'm having a problem with this; the script seems to running even when the Active is set to "No". It even ran with all agents set to "No" Thanks! Christopher