
Paul W
DCTFH1
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Actividad total38
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Resumen de la actividad
Última actividad de Paul W-
Paul W creó una publicación,
Deployment of Web Widget - Impact on Live Chat Volume>?
Hey...putting it out there to other users - recently we deployed Web Widget in live chat - and as a results we have seen a significant drop in the number of Live Chat we are actually getting. ...
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Paul W hizo un comentario,
plus one here..... Web-widget looks to be a really useful tool to use...but how can we measure usage?
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Paul W hizo un comentario,
Thanks Brett - Ill give it a try. Is the "solved" placeholder something that can be added to roadmap?
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Paul W creó una publicación,
Requester ability to solve ticket
RespondidaWe have an autoresponder set up to acknowledge receipt of request, but within the body we include link to our FAQ which will frequently provide the answer a customer wants/needs. Can I put a pl...
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Paul W hizo un comentario,
Has anyone tried the VoiceBase app on zendesk..would appreciate any feedback before i trial it
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Paul W hizo un comentario,
figured it out...the agent was removed from default group, so tickets were moving from solved to closed were looking for agent in that group and not finding one. They moved to unassigned, then def...
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Paul W creó una publicación,
One of my agents doesn't show solved tickets
Hi Domain DCTFH1. One of my agents (Jenni) doesn't show any solved tickets period 14th to 19th June, Should be stats present. Any ideas?
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Paul W hizo un comentario,
I have heard this is close to implementation. Zendesk support - do you have any dates, and package level it will be available thanks