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Paul W

DCTFH1

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Actividad reciente de Paul W Actividad reciente Votos
  • Requester ability to solve ticket

    Respondida

      We have an autoresponder set up to acknowledge receipt of request, but within the body we include link to our FAQ which will frequently provide the answer a customer wants/needs.   Can I put a pl...

  • One of my agents doesn't show solved tickets

    Hi Domain DCTFH1.   One of my agents (Jenni) doesn't show any solved tickets period 14th to 19th June, Should be stats present. Any ideas?