Efrat Barak Zadok

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Dashboards personalized by agent

Thanks Walter Bellante I have reviewed it now. What I am still trying to understand if there is a way to see in one place the agent productivity from both handling tickets as well as handing chats....

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• Efrat Barak Zadok
• Creación 24 de octubre de 2023 18:29
• 0 votos

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I delete comments in my tickets?

I would like this feature as well as sometimes agents would like to re-edit their internal comment as their investigation is not completed.

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• Efrat Barak Zadok
• Creación 28 de septiembre de 2023 13:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Any update here? We really would like customized csat survey for our chat

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• Efrat Barak Zadok
• Creación 7 de septiembre de 2023 15:45
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Customize CSAT survey

I second that - would really appreciate a more enhancive satisfaction survey

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• Efrat Barak Zadok
• Creación 7 de septiembre de 2023 15:43
• 0 votos