Karyn Tooke
-
Actividad total86
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos30
-
Suscripciones37
Resumen de la actividad
Última actividad de Karyn Tooke-
Karyn Tooke hizo un comentario,
Hi, From reading the installation guide it looks like the zendesk agent doesn't need a Jira Software/Jira Service Desk licence, is that correct?
-
Karyn Tooke hizo un comentario,
hey zen support - any news as to when these options would be deployed for views? either multiple groups or a combination of groups & agents, anything to make it more flexible than currently would b...
-
Karyn Tooke hizo un comentario,
Hey Jessie - Apologies just noticed this.. yes this is super helpful thank you!
-
Karyn Tooke hizo un comentario,
Similar to Tom Walker i'd like to see the command #addtag as many of our internal customers (without a zen account) use emails to chase for updates. Strange to think the command #tags would remove ...
-
Karyn Tooke hizo un comentario,
Hi, I'm struggling to understand the difference between custom fields and custom user fields when both are "visible and editable for agents, but not end-users", what are the benefits? I'm exploring...
-
Karyn Tooke hizo un comentario,
Hi Jessie, We heavily rely on the Linked ticket field to connect various Incidents/Tasks etc to Problem tickets, we were looking to exclude the Ticket Type field from the Form as it would be just ...
-
Karyn Tooke hizo un comentario,
I'm currently testing Forms and found the system Type field needs to be present in the form template so that the ‘Linked problem’ field also becomes visible, e.g. when trying to link an Incident to...
-
Karyn Tooke hizo un comentario,
Fantastic thanks - got another one to add - how do I remove the article-author? There seems to be alot of placeholders for this & I don't want to delete the wrong thing, in the article page the cod...
-
Karyn Tooke hizo un comentario,
We're on the plus plan, I'd like to take exact same steps as Crodriguez how do i switch this option off this functionality just as a temporary measure?
-
Karyn Tooke hizo un comentario,
Adding my plus 1 - there is also the option of 'Role restrictions' in Apps but this is a one size fits all, even upgrading to Enterprise doesn't support our use case: We have a team that deals with...