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Saurabh Srivastava

Incorporación 08 jul 2024

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Última actividad 15 feb 2025

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Última actividad de Saurabh Srivastava

Saurabh Srivastava creó una publicación,

Publicación Q&A - Tickets and email

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send an email to backoffice team with required format in subject which was working fine. 

 

3669;test@example.com;710;19;Investor;Investor;Smith;September 16, 2024;Call

 

Today, when I was trying to add one more field in subject line and then observed that it's not allowing me to use more than 255 characters in the code added to subject. This has a severe impact on my solution. 

 

However if I try using side conversation using trigger then I do not see limitation to subject length.

 

Please suggest how can I achieve the same.

 

Publicado 16 sept 2024 · Saurabh Srivastava

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Saurabh Srivastava hizo un comentario,

ComentarioTicket automation and collaboration

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send email to backoffice team. I am trying to add one more field in subject line and then observed that it's not allowing me to use more than 256 characters in subject. This has a severe impact on my solution. Please suggest how can I achieve the same. 

 

Thanks

Saurabh

Ver comentario · Publicado 12 sept 2024 · Saurabh Srivastava

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