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Eric Stone's Avatar

Eric Stone

Incorporación 24 oct 2024

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Última actividad 25 oct 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Eric Stone

Eric Stone creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

Publicado 25 oct 2024 · Eric Stone

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Eric Stone hizo un comentario,

ComentarioHelp with Web Widget

I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

Ver comentario · Publicado 24 oct 2024 · Eric Stone

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