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Kathleen Taylor's Avatar

Kathleen Taylor

Incorporación 03 ene 2024

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Última actividad 14 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Kathleen Taylor

Kathleen Taylor hizo un comentario,

ComentarioBusiness rules

Is there a way to set up a trigger or automation that sends an email ONLY within business hours - basically we need an automation or trigger that will stop an automation from firing outside of business hours.

 

We need to notify a customer every hour during regular business hours based on our SLA. I have all that set up but need to have a trigger or automation that will stop the automation from running after our support hours have ended and then start back up the next morning. Any Ideas?

 

I wish the Automation had the Within Business hours Condition. Would really make my life easier :) 

 

Thanks in advance!

Ver comentario · Editado 06 dic 2024 · Kathleen Taylor

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Kathleen Taylor hizo un comentario,

ComentarioTicket management

It would be useful if we could also edit the Brand on the ticket. We are a multi brand instance and we are currently trying to merge one brand into another. We would like the customer to have access to their old tickets in the new Help Center (if the brand is not changed, they will lose access to their old ticket requests (under My Requests) when we sunset the old Help Center

Ver comentario · Publicado 30 oct 2024 · Kathleen Taylor

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