Adina Chitu

Hi,

I have created a trigger to add a specific tag for all tickets generated by Integration with TrustPilot so they are routed to a specific View.

The problem is that for tickets in that View the agent is not able to add any other tags to the initial one and can't change the Case Reason either 

The agent has permissions to add and remove tags on tickets. I can confirm the agent can add and remove tags in other Views.