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Anastasiya Kastsiushkina's Avatar

Anastasiya Kastsiushkina

Incorporación 17 nov 2023

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Última actividad 21 feb 2025

Zendesk Product Manager

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Última actividad de Anastasiya Kastsiushkina

Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hey! 

Thank you so much for taking the time to provide us with your feedback here. 

This request is already in our backlog,  we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Ver comentario · Publicado 21 feb 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hey Matthew!

Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.

Let me know if you need further assistance or clarification!

Best,
Anastasiya

Ver comentario · Editado 20 feb 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)
Hey everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.
 
Best,
Anastasiya

Ver comentario · Publicado 31 ene 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina creó un artículo,

ArtículoNovedades
Fecha de anuncio Implementación
16 de enero de 2025 15 de enero de 2025

Nos complace anunciar que a partir del 15 de enero de 2025, la integración del centro de ayuda estará disponible para todos los clientes que usen el SDK de Zendesk para Unity.

Este anuncio responde preguntas importantes sobre esta nueva e interesante función:

¿Qué va a cambiar?

Anteriormente, los usuarios solo podían acceder al centro de ayuda a través de un navegador web. Ahora, con la nueva integración, los usuarios pueden acceder sin problemas al centro de ayuda directamente dentro de la aplicación basada en Unity, lo que mejora su experiencia en general.

¿Por qué Zendesk va a hacer este cambio?

Esta integración soluciona una brecha significativa entre los SDK Classic y Messaging, lo que facilita una migración más fluida a la última generación de SDK. Muchos negocios dependen del centro de ayuda para que los usuarios finales puedan resolver sus problemas de manera rápida y eficiente sin necesidad de la ayuda de un agente.

¿Qué debo hacer?

Para integrar el centro de ayuda, siga las pautas que se describen en Adición del centro de ayuda a la aplicación.

Si tiene comentarios o preguntas relacionadas con este anuncio, visite el foro de la comunidad donde recopilamos y administramos los comentarios de los clientes sobre los productos. Si tiene más preguntas, comuníquese con Atención al cliente de Zendesk.

Editado 21 ene 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.

Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!

Best regards,

Anastasiya

Ver comentario · Editado 14 ene 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi everyone,

Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.

When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!

Best,

Anastasiya

Ver comentario · Editado 14 ene 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025.  Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases. 

Thank you again for your feedback!

Best regards,

Anastasiya

Ver comentario · Publicado 13 dic 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hey Paulo,

Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Ver comentario · Publicado 05 nov 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hey everyone, 

Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.  

I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Ver comentario · Editado 09 oct 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hizo un comentario,

Comentario de la comunidad Developer - Zendesk SDKs

Hey Bogdan Bobkov and Appsyoulove Support,

I've just created a support ticket on your behalf and forwarded it to the appropriate team. 

Thanks for reporting the problem!

Best,
Anastasiya

Ver comentario · Publicado 02 oct 2024 · Anastasiya Kastsiushkina

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