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Arnaud NAGARD's Avatar

Arnaud NAGARD

Incorporación 05 feb 2024

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Última actividad 18 dic 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Arnaud NAGARD

Arnaud NAGARD hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Do you have any new information to block these pop-ups ?

Ver comentario · Publicado 18 dic 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioTicket management

Hi,

 

Why limit personal views to 10?

With this new functionality, it would be interesting to be able to create more.

 

Thks in advance

Ver comentario · Publicado 04 oct 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioTickets – Notions élémentaires

Bonjour,

 

Est-ce la gestion de priorité est également affiché sur ce nouveau tableau de bord ?

L'impression écran semble indiquer que non.

Merci d'avance.

Ver comentario · Publicado 24 sept 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioUtilisateurs, groupes et organisations

Bonjour,

 

Client de la solution ZENDESK Professionnel, l'écran pour exporter les utilisateurs via un fichier XML n'est pas disponible.
Dans Outils, il y a uniquement le sous-menu “Enquête benchmark” : pas de sous-menu Rapport.

 

Merci à vous.

Ver comentario · Publicado 17 sept 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioComment gérer les abonnements et la facturation pour Talk et Text

Bonjour,

 

Existe-t-il un softphone (comme aircall) pour windows ou un push de notification sur windows pour alerter un agent d'un nouvel appel ?

 

L'intégration web est très bien pour ne pas devoir mettre un place un plan de configuration des postes des agents. En revanche, il est difficile d'imposer aux agents d'avoir constamment ZENDESK ouvert pour faire fonctionner TALK.

 

Merci à vous.

Ver comentario · Publicado 22 jul 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioÉditeur, assigné et demandeur du ticket

Bonjour,

 

Auriez-vous une solution à la question posée précédemment ?

Egalement intéressé par une solution pour Explore.

Ver comentario · Publicado 26 abr 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 for completely disabling these notifications

Ver comentario · Publicado 11 abr 2024 · Arnaud NAGARD

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Arnaud NAGARD creó una publicación,

Publicación Feedback - Ticketing system (Support)

Show private articles to Knowledge in Agent Context Panel

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. 

Knowledge Capture allows auto's display of private and public articles, but it is not a feature of the Knowledge section in Context Panel (only public articles). See article here https://support.zendesk.com/hc/en-us/articles/4408836451610, which shows the differences. We must switch to Agent Workspace on August 29, 2024, and this functionality is a real lack for agents.

What problem do you see this solving?

Allow agent to run an internal process, to resolve tickets.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

We use this feature every day with Knowledge Capture in tickets. From August 29, this will be a real problem for us.

Are you currently using a workaround to solve this problem? 

No workaround from August 29 .

What would be your ideal solution to this problem? How would it work or function? 

Add auto's display of private articles to the Knowledge in the Context Panel.

Editado 13 mar 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioSetting up Agent Workspace

Hi Lisa Kelly

No match on searched's words article. I will contact Zendesk Customer Support.
Thank you so much.

Ver comentario · Publicado 11 mar 2024 · Arnaud NAGARD

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Arnaud NAGARD hizo un comentario,

ComentarioSetting up Agent Workspace

Hi,

We keep getting the following message: "We couldn't find any suggested content for this conversation."

However, we have articles for agents in Guide which all words correspond in tickets.
It's unfortunate to close "Knowledge Capture" because it works better.

Thanks in advance.

Ver comentario · Editado 08 mar 2024 · Arnaud NAGARD

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