Neil Parker

Simeon Drage it is ridiculous that they can't implement this - my workaround above may help you for now

I am a content creator using the Zendesk help centre Knowledge functionality.

In the UK and Europe, accessibility is a legal requirement, not an option, and ALT tags are a fundamental requirement of the W3C accessibility standards that our organisation must comply with.

I don't understand why this is taking so long to implement. This thread was started in 2021, and you still haven't implemented it in November 2023.

As someone with many years of experience in front-end development, I cannot understand why this simple development task is impossible to implement quickly.

Can you explain why it is still on your 'future plans' list?
Can you explain why it is so difficult to implement?