Håkon Fjukstad

Hi!

What is the latest update regarding your status since August 8, 2023? When will this be implemented?

One customer service inquiry was about a faulty claim. We answered in Zendesk, "Please contact this company, and they will refund this shortly."

The message above did not reach the user.

Is there any way we can set up triggers so that, for example, three internal Zendesk users (who work for us internally on customer service) would be notified every time an answer to a requester is blocked by the user's email provider or any time an answer from Zendesk has not been sent, where Zendesk can see that the message has not reached the requester?

The company I work for is also in great need of such functionality.