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Saira Yaqub

Incorporación 16 abr 2024

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Última actividad 16 abr 2024

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Última actividad de Saira Yaqub

Saira Yaqub hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

Ver comentario · Publicado 16 abr 2024 · Saira Yaqub

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Saira Yaqub hizo un comentario,

ComentarioHow to create and update reports

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. 

We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

Ver comentario · Publicado 16 abr 2024 · Saira Yaqub

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