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Håvard Skare's Avatar

Håvard Skare

Incorporación 15 nov 2023

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Última actividad 19 ene 2024

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18

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Håvard Skare

Håvard Skare hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi Robin. 
I was in contact with customer support in December to try and fix the same issue. Turned out the bot GenAI reply only works in English. I'm not sure if your articles and bot language are both english, but that might be it. 

Ver comentario · Publicado 19 ene 2024 · Håvard Skare

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Håvard Skare hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi @Daniel Aron. My content is not restricted though. It is open to all, yet the generative replies will not work. It only says it could not find a solution.

Ver comentario · Publicado 01 dic 2023 · Håvard Skare

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Håvard Skare hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi. I am having the same issue as Sean Morrissey. Did you find a solution?

Ver comentario · Publicado 30 nov 2023 · Håvard Skare

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ComentarioUsing legacy AI agent functionality

Hi @....
I am trying to get my answer bot to generate answers based on the help center articles, but with no luck. It wil suggest articles when I create answer flows that link to certain articles, or when I choose the option for suggesting articles instead of generating a reply. However, it will always tell me that I cannot find an answer when I ask it to generate a reply about e.g. payment. 
All help center articles are public and available to everyone. 
What can I do to fix this, and is it correct to enable "Generate reply" on all intents?
Thank you.

 

Ver comentario · Publicado 29 nov 2023 · Håvard Skare

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Håvard Skare hizo un comentario,

ComentarioUsing help center search

Hi.

I am trying to set up a search crawler for our help desk. I have embedded the meta tag in the header of the target webpage, the url for the site and for the sitemap are both correct, but It still gives me a warning saying that the domain cannot be verified and that it cannot find the sitemap. What can I do? 

Ver comentario · Publicado 18 nov 2023 · Håvard Skare

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ComentarioTicket automation and collaboration

Hi.

The intelligence function is still unavailable, even though it is enabled in the settings. Any thoughts on why? (Language: norwegian)

Ver comentario · Publicado 16 nov 2023 · Håvard Skare

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Håvard Skare hizo un comentario,

ComentarioExtending Zendesk

Hi.

Is it possible to create an api connection to zendesk, so that customers can check information about their ongoing case with zendesk?

Ver comentario · Publicado 16 nov 2023 · Håvard Skare

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Håvard Skare hizo un comentario,

ComentarioHelp with Web Widget

How do I give the customers the option of leaving a message which will be turned into a ticket when using the messaging widget? This was possible using the offline form, but I see no option for it now. Also, will my old webwidget classics be replaced with the messaging widget automatically if I enable messaging? 

Ver comentario · Publicado 15 nov 2023 · Håvard Skare

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