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Chris Todd
Incorporación 25 ene 2024
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Última actividad 30 oct 2024
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Última actividad de Chris Todd
Chris Todd hizo un comentario,
Tetiana Gron - Thanks for helping us understand the process. I work with Open AI / ChatGPT a significant amount, and I'm very familiar with refining prompts. I can only imagine this is a new process for your org to figure out as well. I recognize we're in early access, so I'm sure some of these details are still being refined.
Can you tell us a bit more about your process? What would cause you to adjust a prompt? 1 feedback 10 feedback? It depends/still working on finding the right process?
Is there a way we can help you verify when a prompt is adjusted?
Ver comentario · Publicado 30 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
Here's how I solved it
{{#is user.role 'anonymous'}}
{{! do nothing }}
{{else}}
{{generative_answers}}
{{/is}}
Ver comentario · Publicado 29 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
Thanks John Tieu - I'd like to get a good feel for this. While it seems slow to react to your feedback, I also wondered on how would it be handled if the feedback was incorrect enough times – training it incorrectly. We will likely need to change our process where today we let anyone create an account, before we open this up for feedback. We had generated a ton of community spam until we required each new post be moderated, because the spammers were creating new accounts as fast as we shut them down.
Ver comentario · Publicado 29 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
Please re-read what I wrote – I know you don't support anonymous.
Why is {{generative_answers}} causing an error when users aren't logged in? Am I the only one that gets this error or are others? I can remove {{generative_answers}} and the error goes away.
Ver comentario · Editado 29 oct 2024 · Chris Todd
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Chris Todd creó una publicación,
With {{generative_answers}} added to the SRP, I get this error when not logged in (anonymous).
Uncaught (in promise) Error: Cannot find module './undefined.json'
Any insight as to what is behind this? It works with logged-in users without any errors.
Publicado 29 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
I ran into a similar result, too.
Do you have information on the number of required thumbs down before the model learns? I expect some incorrect information on occasion. I'm more concerned about the effort required for it to improve based on the negative feedback.
Related: Has anyone added some add'l guidance for users, encouraging them to use the thumb up / down?
Ver comentario · Publicado 28 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
I agree with the sentiment on wanting to open to anonymous users, too.
Until then, I was thinking perhaps adding a sign-in to enable message. Something like: “We're testing the use of AI to improve search. Sign in to add the AI to your search experience.”
Has anyone tried this?
Ver comentario · Publicado 28 oct 2024 · Chris Todd
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Chris Todd hizo un comentario,
Thanks Dainne Kiara Lucena-Laxamana - I did read the table that way. It says:
Light Agents can… View areas of the Help Center knowledge base and community that are restricted to agents.
Seems the table in this article is incorrect OR needs that additional caveat added.
Ver comentario · Publicado 13 may 2024 · Chris Todd
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Chris Todd hizo un comentario,
Can you explain more on what needs to be configured for Light Agents to see HC articles that are restricted to agents? In your table, it says “View areas of the Help Center knowledge base and community that are restricted to agents.”
I have to either make them a full Agent for Support or an Agent in Guide (not View). This opens up access rights that I rather not grant to everyone.
THX!
Ver comentario · Publicado 07 may 2024 · Chris Todd
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Chris Todd hizo un comentario,
I tried this on another user, and the user segment was removed after 5 - 10 min. Unfortunately for this first example, the user segment is still on the user's account.
Ver comentario · Publicado 30 abr 2024 · Chris Todd
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