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Tabish Khan
Incorporación 24 nov 2024
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Última actividad 19 feb 2025
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Última actividad de Tabish Khan
Tabish Khan hizo un comentario,
Hey, any update on this?
Ver comentario · Publicado 19 feb 2025 · Tabish Khan
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Tabish Khan creó una publicación,
The entity detection feature is working on some messaging tickets and not working on some
Wanted to understand what is intended?
Ticket #10535881 - It worked on this ticket
Did not work on this one - 10537208
Publicado 15 feb 2025 · Tabish Khan
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Tabish Khan hizo un comentario,
We would need this too
Ver comentario · Publicado 11 feb 2025 · Tabish Khan
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Tabish Khan hizo un comentario,
Hi, wanted to check if I can create an email ticket through the bot.
The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.
Let me know how this can be done. Try doing it via API but unable to proceed
Ver comentario · Publicado 13 ene 2025 · Tabish Khan
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Tabish Khan hizo un comentario,
Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?
Ver comentario · Publicado 06 ene 2025 · Tabish Khan
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Tabish Khan hizo un comentario,
Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?
Ver comentario · Publicado 28 dic 2024 · Tabish Khan
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Tabish Khan hizo un comentario,
This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes.
Ver comentario · Publicado 29 nov 2024 · Tabish Khan
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Tabish Khan hizo un comentario,
Hi,
When did we go live with the feature of copying parent tickets requester to child ticket
Also, did we turn it on by default for everyone?
Ver comentario · Publicado 26 nov 2024 · Tabish Khan
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