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Tabish Khan's Avatar

Tabish Khan

Incorporación 24 nov 2024

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Última actividad 19 feb 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Tabish Khan

Tabish Khan hizo un comentario,

Comentario de la comunidadZendesk EAP - Entity detection

Hey, any update on this?

Ver comentario · Publicado 19 feb 2025 · Tabish Khan

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Tabish Khan creó una publicación,

PublicaciónZendesk EAP - Entity detection

The entity detection feature is working on some messaging tickets and not working on some
 

Wanted to understand what is intended?
 

Ticket #10535881 - It worked on this ticket
 

Did not work on this one - 10537208

Publicado 15 feb 2025 · Tabish Khan

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Tabish Khan hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We would need this too

Ver comentario · Publicado 11 feb 2025 · Tabish Khan

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Tabish Khan hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi, wanted to check if I can create an email ticket through the bot.

 

The bot should close the messaging conversation and create an email ticket and transfer it to a specific queue.

 

Let me know how this can be done. Try doing it via API but unable to proceed

Ver comentario · Publicado 13 ene 2025 · Tabish Khan

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Tabish Khan hizo un comentario,

ComentarioTicket automation and collaboration

Thanks David but still not getting the option. Wondering how to implement it. Can you please provide more details about it?

Ver comentario · Publicado 06 ene 2025 · Tabish Khan

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Tabish Khan hizo un comentario,

ComentarioTicket automation and collaboration

Hi, don't see the Mark as solved action configuration in my account. Do we get it right out of the box for this feature or does it need some implementation?

Ver comentario · Publicado 28 dic 2024 · Tabish Khan

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Tabish Khan hizo un comentario,

ComentarioViews, ticket status, and ticket fields

This only allows me to close a ticket within certain hours. Any option where I can close the ticket in say 10 minutes. 

Ver comentario · Publicado 29 nov 2024 · Tabish Khan

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Tabish Khan hizo un comentario,

ComentarioTicket automation and collaboration

Hi,


When did we go live with the feature of copying parent tickets requester to child ticket


Also, did we turn it on by default for everyone?

Ver comentario · Publicado 26 nov 2024 · Tabish Khan

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