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Agis Kalogiannis

Incorporación 21 nov 2023

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Última actividad 10 may 2024

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Última actividad de Agis Kalogiannis

Agis Kalogiannis hizo un comentario,

ComentarioUsing content publishing flows

Can a light agent user that owns an article re-verify the article after they receive the reminder email? Or they need to be normal Agents to access the guide admin, since the verification process takes place on the admin side.

 

I'm asking from a license management perspective as having external SMEs (not agents) owning and reviewing articles is a common use case.

Ver comentario · Publicado 10 may 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi Zendesk team. 

Can a light-agent verify an article if they get the notification email or they need to have special access, like guide admin, or agent?

Ver comentario · Publicado 02 may 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Thanks Brandon. I'll stick with a more manual process as this is not a top priority ask.

Thank you for your support.

Agis

Ver comentario · Publicado 25 ene 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Thank you for the time you took to explain in more detail Brandon.

I was able to create this report. I'm still not getting the results I need because there is no subsection dimension to add as a row for my nested sections.

The Article section title only pick up the Section that the article belongs to. What we need, is the entire hierarchy like: 

Home > Account Management > API keys > Troubleshooting.

The current report is only giving me the Troubleshooting which is the article's parent section.

 

Thanks

Agis

Ver comentario · Publicado 24 ene 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Brandon...

Please forgive my ignorance (new user here :-)) but I could not find what you're talking about. I looked at the link you attached but could not find a way to pull layer the subcategories on top of each other. 

Would it be possible to give a bit more details?

Thanks

Agis

Ver comentario · Publicado 19 ene 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Brandon

Thank you for your reply.

I'm referring to Zendesk Guide.

Our Knowledge based articles are under a certain taxonomy that has 2-3 levels.

I'd like to download this structure in a table like the following:

Category | Section L1 | Section L2 | Section L3 | Article title

 

Thanks

Agis

Ver comentario · Publicado 18 ene 2024 · Agis Kalogiannis

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Agis Kalogiannis creó una publicación,

Publicación Q&A - Reporting and analytics

Here is our structure:

We have one single Home category with 3 additional Section levels:

Home > Section > Section 2 > Section 3 > Article

 

I would like to create a report to show this article hierachy next to each article title.

Is this possible?

Publicado 16 ene 2024 · Agis Kalogiannis

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Agis Kalogiannis hizo un comentario,

ComentarioTicket basics

Hi. I wanted to know if there are any other more advanced options for formatting. Like Drop down menus, accordions or divs that would allow multiple columns in a document.

Thanks

Ver comentario · Publicado 21 nov 2023 · Agis Kalogiannis

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